Shipping policy

DELIVERIES

Delivery policy: The estimated delivery lead time quoted to you at the time of order is
an at best estimate of the delivery period. We strive to deliver on the date and time advised.
While we are committed to deliver on time, the actual delivery date is subject to prevailing
circumstances and may be subject to variation. Delivery charges are sometimes subject to
changes due to unforeseen circumstances like fuel levy’s or areas outside of our designated
zones, especially as we also use 3rd party delivery companies, Galeria will update clients
accordingly. Galeria shall not be responsible for any damage whatsoever whether direct or
consequential rising out of the use of the goods or in respect of any late or short delivery.

Ownership of the goods will
rest with Galeria until payment has been received in full where after an invoice will be
issued. Payment of the full value of the order is required to reflect in our account, before Galeria will deliver or before we
can authorize collection.

Deliveries will be supplied by Galeria or third party subject to your
address being within our designated delivery zones and you will be charged accordingly on your
invoice. Deliveries will be available from Monday to Friday or weekends by special arrangement,
subject to management’s authorization. Customers who elect to collect from Galeria’s premises
unconditionally agree and accept that the risk of loss and title for such items passes to you at
the time of collection by you or your appointed agent. We strongly encourage customers to
check their order before accepting and signing for it. The risk of loss and title passes to you, the
customer, upon delivery as evidenced by the signature of the person taking delivery, on our
copy of the invoice. For deliveries outside our designated zones, you will be contacted by our
staff to confirm delivery price and delivery instruction. For collection of goods from the
Galeria warehouses, prior arrangement and acknowledgement is essential prior to such
collection. Please note that no goods will be given to outside transporters unless
Galeria has been paid in full for such goods. Payments need to be cleared and reflected in our
account. In the event of outside contractors collecting on behalf of a customer, Galeria may in
addition to proof of payment in full, contact the customer to confirm proceedings.To ensure a
smooth and timely delivery please make sure that you clear the room(s) in advance where your
new goods are to be located prior to the delivery service arriving. The Customer must remove
all breakable items in the path of the delivery. Galeria delivery crew is not permitted to re-
arrange Customers’ furniture. Galeria delivery crew team will place the goods delivered in the
place of the Customer’s choice. The delivery crew is not permitted to uplift or take away with
them any unwanted items of furniture or items not designated for removal previously with the
sales team. It is in the customers’ own interests that all loose items of value be removed from
the delivery site and that in addition pets be secured in a safe location away from the crew and
delivery site. Galeria cannot be held responsible for any items claimed to be missing following a
delivery. Breakables such as glasses, vases, wall mountings etc must be secured or
removed from the delivery site. Galeria cannot be held responsible for any items claimed to be
missing or damaged following a delivery.

Delivery policy for flats and small apartments: The maximum sofa length that can be fitted into an elevator cannot exceed 2.1m. If the flat or
apartment does not have a suitable lift for the furniture, then the Galeria delivery team
will only be allowed to carry the items up to 1st floor in height, providing the passages are wide
enough to accommodate the items without any damages to the goods. Galeria delivery teams
will not hoist goods over balconies or walls. Galeria shall not be responsible for any damage
whatsoever whether direct or consequential rising out of the use of the goods or in respect of
any late or short delivery. Galeria furnishes with its goods, its standard guarantees only and no
other guarantees, namely of 6 months, limited to factory faults and warranties or representations
of whatsoever nature will be made to the Customer by Galeria in respect of such goods.

Please note delivery prices are tailored according to your order amount (size) and zone. We endeavour to get the delivery charges correct for every area within SA but rates are subject to change because of fuel levies and the size of each clients order, when we use a 3rd party company. 

In some instances for far reaching areas we use a 3rd party delivery company or courier, in that instance we will contact you with delivery quotes to your area for your approval. Alternatively you can contact us first for a tailored delivery cost to your area before making payment online or via EFT. 

Delivery prices can be negotiated. 

We endeavour to deliver as fast as possible once payment has cleared but depending on the area delivery can take  between 2-14 days or more depending on availability and other factors.
We endeavour to deliver as fast as possible but depending on the area delivery can take 14 days or more depending on availability and other factors. However out of stock items will take longer because goods are tailor-made in Portugal. If you are unhappy to wait for out of stock items please consult our refunds and returns policy and we will be happy to refund you.